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Randolph Goods
Guarantee
At Randolph Goods, we are committed to providing our clients with an unparalleled luxury shopping experience. Each item is carefully sourced and inspected to meet the highest standards of quality and authenticity. To ensure your peace of mind, we offer the following guarantees:
Authenticity Guarantee
We guarantee that every Hermès handbag and luxury item we offer is 100% authentic. Our team of experts, with years of experience in authenticating Hermès, conducts a thorough inspection of each product, ensuring it meets Hermès' rigorous craftsmanship standards.
Quality & Accuracy Guarantee
At Randolph Goods, we take pride in the quality and accuracy of every item we source. We guarantee that all items are described to the best of our ability, including details such as condition, color, leather, hardware, and rarity. We provide clear, high-resolution photos and detailed listings to help you make informed decisions with full transparency.
All items are pre-owned or vintage unless otherwise noted, and may have had prior owners or undergone maintenance or replacements, including by Hermès or trusted professionals. While we carefully inspect and authenticate each item before listing, we are not responsible for previous modifications that are not immediately apparent or disclosed to us. Slight variations are to be expected with handmade items and do not constitute misrepresentation.
Items are sold as-is, and we make every effort to describe them accurately within standard industry practices. In the rare event of a major discrepancy between the listing and the item received, we will work with you toward a resolution.
We remain committed to offering our clients honest, professional service and stand by the authenticity and quality of every item we sell.
Lifetime Support
Your relationship with Randolph Goods doesn’t end at purchase. We offer lifetime support for any inquiries or concerns you may have about your Hermès items. Whether you need advice on care, storage, or resale value, our experts are available to provide guidance at any time. We are here to ensure your investment remains in top condition and retains its value for years to come.
Secure & Insured Shipping Guarantee
We understand that your purchase is valuable, which is why all domestic orders are shipped for free, fully insured, and require a signature upon delivery. For international orders, we offer insured shipping with a nominal fee and ensure safe transit with trusted carriers. You can feel confident knowing your item is secure from our hands to yours.
Client Satisfaction Guarantee
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Our team will work closely with you to address any concerns, ensuring a smooth and hassle-free experience. We are committed to making your experience with Randolph Goods one you can trust and rely on.
We stand by the quality and authenticity of every item we offer, and our commitment to your satisfaction is unwavering.
Should you have any questions or concerns, please reach out to our support team at hello@randolphgoods.com
