Welcome to Randolph Goods. These Terms of Service ("Terms") govern your use of our website, services, and the purchase of our luxury bags. By accessing or using randolphgoods.com (the "Site"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
By using our website, you agree to the following:
We strive to ensure that the product descriptions, images, and pricing information on our website are accurate. However, we do not guarantee that the information is error-free. In case of errors, we reserve the right to correct any mistakes, inaccuracies, or omissions, and to cancel orders if necessary.
When you place an order with Randolph Goods, you agree to the following:
At Randolph Goods, we take great care in ensuring your luxury items are securely packaged and fully insured during shipment. To help us provide the best possible service, we kindly ask that you double-check the shipping address provided at checkout, as it is the buyer’s responsibility to ensure all information is correct. Please note that any packages returned to us due to an incorrect address or canceled after shipment for any reason, will incur a 30% restocking fee to cover the costs associated with the packaging, insurance, and handling of your item. We appreciate your understanding and cooperation in helping us deliver your items safely and efficiently.
We offer worldwide shipping through trusted carriers. Shipping times and rates vary based on your location and the shipping method selected at checkout.
Buyer Responsibility: At Randolph Goods, we take great care in ensuring your luxury items are securely packaged and fully insured during shipment. To help us provide the best possible service, we kindly ask that you double-check the shipping address provided at checkout, as it is the buyer’s responsibility to ensure all information is correct. Please note that any packages returned to us due to an incorrect address or canceled after shipment for any reason, will incur a 30% restocking fee to cover the costs associated with the packaging, insurance, and handling of your item. We appreciate your understanding and cooperation in helping us deliver your items safely and efficiently.
If an item does not match its described authenticity or condition, it will be returned to the seller or consignor. Randolph Goods is not responsible for the cost of returning items that fail to meet the stated criteria. The responsibility for return shipping and any associated costs lies solely with the individual attempting to sell or consign the bag. Please ensure all descriptions and details provided are accurate to avoid any issues.
All international orders may be subject to customs duties, taxes, or other import fees determined by the destination country. These charges are the sole responsibility of the buyer. If an order is returned to us or if any additional fees are incurred due to refusal to pay these fees or failure to provide necessary customs information, the buyer will be responsible for these charges. Please note that these additional charges are separate from and do not include the 30% restocking fee that may apply to returned items. We encourage buyers to familiarize themselves with their country’s customs policies before making a purchase.
Please view Shipping and Delivery sections for additional information.
For all returns or canceled orders, refunds will be processed once the returned package is received and all applicable fees are confirmed. Please note that returns may involve additional time and costs, such as shipping fees, taxes, or other charges. The cost of the original shipment for the canceled order, as well as any expenses incurred during the return process, will be deducted from the refund amount. The customer will be informed of any relevant updates throughout the process.
Please view Refunds & Returns sections for additional information.
All content on the Site, including but not limited to text, images, logos, and design elements, are the property of Randolph Goods or its licensors and are protected by intellectual property laws.
To the fullest extent permitted by law, Randolph Goods will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Site or our products.
Randolph Goods is an independent company specializing in the resale, consignment, and sourcing of luxury goods, with a particular focus on Hermès products. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hermès, or any of its subsidiaries or affiliates. The name “Hermès” as well as related names, marks, emblems, and images are registered trademarks of their respective owners.
You agree to indemnify and hold harmless Randolph Goods and its affiliates, employees, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Site or breach of these Terms.
If you have any questions regarding shipping, please do not hesitate to contact us at hello@randolphgoods.com.
